Consumer Protection:

We deal with all consumer issues, interacting with both companies and trade associations. We have a deep knowledge of consumer protection legislation which includes assistance in proceedings before the competent authorities (e.g. the Italian Competition Authority, the Communications Authority, the Italian Civil Aviation Authority (ENAC)) with respect to unfair commercial practices, misleading advertising and more generally, complaints, as well as litigation before Corecom and the civil courts. 

We also provide ongoing preventive advice, such as the screening of company behaviour and the review of contracts and service charters. We can also provide tailor-made training for the specific needs of clients.


PROFESSIONAL EXPERIENCE:

  • Management of conciliation procedures on behalf of a company operating in the mobile telephony sector
  • Represented a company before the Italian Competition Authority in a proceeding for suspected consumer fraud. The procedure was closed without finding an infringement
  • Assisted a company operating in the cosmetics sector in relation to advertising characterized by appropriation of merits
  • Represented a company before the Italian Competition Authority for the application of a surcharge on credit card payment.


Italy - Milan - Corso Europa, 10 - 20122

Phone: 0039 02 877820 Mail: info@wlex.it