deal with all consumer issues, interacting with both companies and trade associations.
We have a deep knowledge of consumer protection legislation which includes
assistance in proceedings before the competent authorities (e.g. the Italian
Competition Authority, the Communications Authority, the Italian Civil Aviation Authority (ENAC)) with respect
to unfair commercial practices, misleading advertising and more generally,
complaints, as well as litigation before Corecom and the civil courts.
also provide ongoing preventive advice, such as the screening of company
behaviour and the review of contracts and service charters. We can also
provide tailor-made training for the specific needs of clients.
Management of conciliation procedures on behalf of a company operating in the mobile telephony sector
Represented a company before the Italian Competition Authority in a proceeding for suspected consumer fraud. The procedure was closed without finding an infringement
Assisted a company operating in the cosmetics sector in relation to advertising characterized by appropriation of merits
Represented a company before the Italian Competition Authority for the application of a surcharge on credit card payment.